Fault Reporting and Planned Maintenance

Helpdesk fault reporting and Planned Maintenance software in an easy to run format - clear and concise.

Unlike most similar packages on the market, MAINTENANCEManager is intended to be very easy to set up and use as well as requiring only modest resources to operate. It does not rely heavily on a comprehensive asset register. Items for planned maintenance can either be an asset register item or simply a ‘generic’ item of plant or equipment.

The helpdesk is highly visual with all main operational features on one screen helping to ensure optimum effi ciency. Helpdesk requests can be placed and monitored remotely using pre-defi ned ‘web’ templates.

In common with the rest of ESTATESuite is designed to be easy to use with a minimum of ‘fuss’ in terms of installation and IT support. Microsoft Access based for compatibility and fl exibility it is also SQL Server ready. It has fl exible reporting tools and fully integrates with other Oakleaf ESTATESuite packages.

Key Benefits - Helpdesk

• Intranet fault reporting from any location
• Intermediate assignment of faults by Technical Offi cer(s)
• Comprehensive fault assignment methods
  - Via Intranet
  - Email with spreadsheet purchase order
  - Fax of hard copy purchase order
• Purchase order number auto-generation
• Maintenance Budget Management Facilities
  - Budget/Actual Analysis
• Analytical reporting tools to monitor
• Quick View fault status screen allows anyone to view current fault position